1. 14-day money-back guarantee
If you are not happy with your first payment for a paid plan (Pro or Unlimited, monthly or yearly), you can get a full refund within 14 days of that payment. You do not have to give a reason.
If you are a consumer in the EU, this also covers your legal 14-day right to withdraw from the contract — use the same process below.
2. Other refunds
We also refund, at any time:
- duplicate or incorrect charges;
- periods when the Service was unavailable for a long time or a confirmed bug prevented you from using a paid feature — proportionally to the affected time.
Renewal payments are not refunded otherwise. Instead, cancel before the renewal date and you will not be charged again. Accounts closed for serious breaches of our Terms are not refunded, except where the law requires it.
3. How to request a refund
Email info@talktothebook.org from your account email, or tell us which email you use, and include the payment date from your Stripe receipt. We reply within 2 business days. Approved refunds go back to the original payment method; your bank usually shows them within 5–10 business days.
4. How cancellation works
Cancel at any time in Account → Billing → Manage in billing portal. Your plan stays active until the end of the period you paid for and then does not renew. Cancelling does not trigger a refund by itself; if you are within the guarantee period, email us as described above.
5. Currency
Refunds are made in the currency you paid in. Any currency conversion fees charged by your bank are outside our control.
6. Disputes
Please contact us before disputing a charge with your bank — we can usually solve the problem faster. During an open chargeback we may pause the paid plan on the account.
7. Changes to this policy
We will email you at least 30 days before material changes take effect. Changes never reduce refunds for payments you made earlier.